What is Fanatical Support?
Yesterday had to be a rough day for Rackspace. As a Rackspace customer, as well as a Select Partner, I noticed several problems with my connectivity to my Managed Exchange Server. While most companies will never openly admit there is a problem UNTIL you spend 45 minutes on hold, you will NEVER find that at Rackspace. Before I could even verify that I did indeed have a problem, I had an email on my BlackBerry informing me that there had been a problem, it had been isolated and I should be up and running shortly. As the day progressed and the problem continued, it was very difficult for me to get upset because I had been informed every step of the way of what the situation was and what was being done to get it resolved. Isn’t that what we really want? We know that problems are going to happen, but wouldn’t it be nice if you DIDN’T have to call in to find them out? That is Fanatical Support®!
For more information regarding Rackspace Hosting services, please contact Kevin Kemp at Kevin@thephonestoreinc.com.
June 17th, 2008 at 12:55 pm
Isn’t it refreshing when a company proactively lets you know!
I’ve been having problems connecting to and downloading my email from a former “Internet Behemoth” and since it’s “free,” you’re on your own to fix.
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