Fonolo
Okay, even though I work in the wireless industry I at times have to call customer service myself. Now what is the worst thing about having to call customer service? For most people it is wading through all the prompts of Push 1 for English, or say what you are calling for. Of course this is time consuming and does not always know what you are trying to do. Then if you push the wrong prompt, you usually have to hang up and start again. How frustrating.
Thankfully Fonolo is trying to make this ordeal a much easier experience. They have a flow chart for every company in their database. According to the Boy Genius you select the point where you would like to be (Customer Service for example) and Fonolo will call the company, go through the menus, and ring your phone when it has reached your desired destination.
I normally would pay a premium for this, and as much as we need to work with customer service for our clients I would be happy to pay this. The awesome thing is it is FREE!!! After I read about this service on my Viigo I immediatley went to the webpage and it is in a Private beta. I signed up for it and I am so excited I will be able to try this out. I recommend visiting the site and signing up for the beta to take advantage of their services.