Case Studies
Protec Construction and Supply
Protec Construction is a distributor for industrial and high purity piping systems. They currently have 3 locations in San Antonio, Austin, and Dallas. Until recently, Protec only used “regular” cellular phones, commonly referred to as the “free phones”. With several outside sales representatives and a fleet crew for local jobsite deliveries, it was getting increasingly difficult to stay connected with one another and with their customers’ increasing demands. Protec had their own internal mail server for all of their employees and laptops that they could only utilize in local Wi-Fi Hot Spots or at the office. They were also spending approximately $250.00 to $350.00 per month for “maintenance” on their 3 year old server. While their outsourced IT support was more than adequate, there were occasions when “timeliness” became an issue. With the need to stay connected and the importance of receiving time sensitive emails, Protec knew they needed a change.
Upon hearing about the Smartphone Challenge™, Protec decided to give it a shot. With no risk and no previous smartphone/PDA experience, this was their best opportunity to explore an alternative method without “breaking the bank”. The transition was seamless. With the help of the Rackspace technicians and the complete Blackberry training given during the launch party, Protec spent the entire next week being more productive than they had ever been.
Now able to send and receive emails anytime, anyplace, their sales force was now in constant contact with their customers and co-workers. With real-time synchronization of their emails, contacts, calendar events and tasks, their employees saved hours per day by not having to come back to the office as some of them commuted over 45 miles one way. Their drivers were getting real-time delivery instructions from their local branches AND full blown GPS navigation, saving them both time and money. All the while, providing their customers with the ultimate customer service.
Backed by Rackspace’s Fanatical Support®, they no longer worried about their mail server going down. They also loved the fact that if they did have a problem, they could pick up the phone and a live technician would answer the phone. Microsoft Exchange and Blackberry Enterprise Server Hosting were shockingly easy for this small business. Despite their tight budget, they were actually able to get more services, Fanatical Support®, and the comfort of knowing that their data was constantly being backed up for LESS THAN WHAT THEY WERE PREVIOUSLY PAYING!
On top of everything else, the experts at The Phone Store were actually able to SAVE Protec money on their monthly cellular bill in spite of adding 9 new Blackberry devices and the data packages that are required with the activation of each new Blackberry device. Protec is constantly learning new ways to utilize their Blackberry devices to make them a more productive and efficient company.
